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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amna Gubeljic

Amna Gubeljic

November 7, 2025

5  out of  5
rating by Amna Gubeljic
"Caitlyn was wonderful very patient with me to explain to me policy coverage.Thank you"
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Andrew Stez

November 6, 2025

5  out of  5
rating by Andrew Stez
"Rate was WAY lower than any of the other sites I used and they were very helpful in answering questions on policy. I typically try to avoid having to talk to a human for these kind of things haha (will literally pay more to avoid haha) but Caitlyn W made things very simple."
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Arian Hafezi

November 4, 2025

5  out of  5
rating by Arian Hafezi
"Caitlyn was super helpful, friendly, and made the whole process quick and easy. She answered all my questions clearly and helped me get the best coverage for my needs. Highly recommend!"
We responded:
"We appreciate your feedback, Arian, and take pride in serving our customers well. With changing insurance needs, we look forward to working with you for many years ahead! Thank you! "
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Romy Nakad

October 17, 2025

5  out of  5
rating by Romy Nakad
"I’ve been with Theresa Nguyen/ State Farm for 4 years now, and they’ve been absolutely amazing! Their pricing is great, and the communication and service are top-notch. They’re always quick to respond, super friendly, and answer all my questions right away. After four years, I can confidently say they’re reliable, professional, and genuinely care about their clients. Fully recommend them to anyone looking for great insurance and exceptional service!"
We responded:
"Thank you so much for your feedback,Romy ! We have so enjoyed working with you over the years as your insurance needs changes. We look forward to many more years together!"
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Tsquare

October 15, 2025

5  out of  5
rating by Tsquare
"I was looking for affordable insurance since my previous company keeps raising my rates when I have no accidents or any traffic infractions. I found the office of Theresa Nguyen and one of her assistant hope me get the insurance I needed at the right price. Would definitely recommend this office to others."
We responded:
"Thank you for your feedback and support! We are pleased to provide you the insurance coverage you need and maximizing the available discounts!"
Profile photo of Morgan W

Morgan W

October 13, 2025

5  out of  5
rating by Morgan W
"I needed to update my renters insurance and Andrea was super helpful she was super informative and even looked into seeing about a better rate for my car insurance! definitely would recommend going through this location if you're looking to get renters or car insurance!"
We responded:
"Andrea enjoyed meeting you and reviewing your renters insurance with you to ensure the coverage was adequate for your needs and look for any additional discounts available! Thank you for stopping in to see us!"
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Julie Gerringer

October 2, 2025

5  out of  5
rating by Julie Gerringer
"This State Farm office staff has been nothing but outstanding for as far back as I can remember (years!). Professional, accurate and always there to assist me. I called today after purchasing a new car, and I received my temporary insurance card via email within an hour or so. A few weeks ago they called me when I forgot to notify them that my auto-pay credit card on file had changed. Excellent service!"
We responded:
"We are grateful to have your support over the years, Julie! It has been such a pleasure to provide the insurance coverage you need as life changes. Thank you! "
Profile photo of Sumit Asthana

Sumit Asthana

September 27, 2025

5  out of  5
rating by Sumit Asthana
"I was looking to get a new insurance in Washington and Caitlyn was super helpful over the phone and in providing any information to understand the policy better. I was able to finalize quickly and it was easy to do business."
We responded:
"Welcome to Washington,Sumit! We are glad to assist you with transitioning your insurance, as well as sharing useful details of your coverages!"
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laura

September 25, 2025

5  out of  5
rating by laura
"Their team was super helpful, Caitlyn was very professional and provided me with thorough and insightful answers to all my questions!"
We responded:
"Hi Laura - we are pleased to hear of your experience with our agency and appreciate your support ! "
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Nicole Talya

September 25, 2025

5  out of  5
rating by Nicole Talya
"Caitlyn is very helpful and professional. She is amazing and has helped me a lot. Great team overall!"
We responded:
"Thank you for your feedback, Nicole! We are very fortunate to have Caitlyn on our team! We hope to continue to work with you with any insurance and financial service needs! "
Profile photo of Lucinda Liu

Lucinda Liu

September 25, 2025

5  out of  5
rating by Lucinda Liu
"Visited in a late afternoon to get a new auto insurance. Explained my situation to Caitlyn, and she understood my situation easily and communicated clearly. Thanks for her help!"
We responded:
"Thank you for coming in to see us, Lucinda! Caitlyn really enjoyed meeting you and having the opportunity to help with your insurance questions! "
Profile photo of Ariel Wang

Ariel Wang

September 24, 2025

5  out of  5
rating by Ariel Wang
"Caitlyn was fantastic in helping me transfer and set up my Tesla insurance. Her responsiveness and attention to detail gave me total peace of mind during a time-sensitive transfer. I truly appreciated how she explained each step and ensured there was no gap in coverage. If you're looking for someone who genuinely cares and knows how to navigate complex transitions, Caitlyn is the one! Super smooth and professional—highly recommend!"
We responded:
"Thank you for the kind feedback, Ariel! Caitlyn enjoys taking care and helping our customers with their insurance needs. We look forward to working with you for years to come!"
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Jayla Williams

September 17, 2025

5  out of  5
rating by Jayla Williams
"I love working with this team. Su was super helpful on the phone and I got lower rates!"
We responded:
"Thank you for your feedback, Jayla! We are so fortunate to have Su on our team and she really enjoyed helping you with your car and life insurance needs!"
Profile photo of Jungho Chun

Jungho Chun

September 11, 2025

5  out of  5
rating by Jungho Chun
"Caitlyn, Brenda, and Theresa are amazing! Helped a lot on setting up auto and home insurance! I really recommend them."
We responded:
"Thank you for your kind feedback, Jungho! We have so enjoyed working with you and your family to provide insurance for your cars and beautiful home!"
Profile photo of Alexis Y

Alexis Y

September 3, 2025

5  out of  5
rating by Alexis Y
"I used Theresa for renters insurance during an internship in Bellevue. She and her associates were extremely responsive and moved quickly both when I wanted to create the insurance plan and when I wanted to terminate it. Would recommend her to anyone seeking insurance in Bellevue."
We responded:
"Thank you for your feedback, Alexis! It was our pleasure to help you provide renters insurance during your stay. We hope you enjoyed the Emerald city and come back soon!"
Profile photo of Derek Marks

Derek Marks

August 29, 2025

5  out of  5
rating by Derek Marks
"Been with State Farm since I first needed insurance and glad to be with Theresa and her team. They proactively evaluate our family's needs to make sure we are protected and have never disappointed when we have needed them. I feel like we have a partner with Theresa, her team and State Farm!"
We responded:
"It’s been a privilege working with you and your family to take care of your car and home insurance needs, Derek! We look forward to many, many more years together!"
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Carol Granley

August 20, 2025

5  out of  5
rating by Carol Granley
"Very polite and helpfuj"
We responded:
"Thank you for the feedback, Carol! "
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John

August 19, 2025

5  out of  5
rating by John
"Caitlyn Widyantara was very professional and helpful in getting my home insurance/Cars set up. She provided great suggestions. Highly recommend. Thank you for your help. Tom"
We responded:
"We appreciate your support, Tom! It’s our pleasure to help you with your car and home insurance!"
Profile photo of Lys Poggemann

Lys Poggemann

August 19, 2025

5  out of  5
rating by Lys Poggemann
"Always super responsive in a timely manor"
We responded:
"Thank you Alyssa! We enjoyed working with you on your recent auto replacement. We look forward to promoting great customer service 🤗"
Profile photo of Yang Zhang

Yang Zhang

August 15, 2025

5  out of  5
rating by Yang Zhang
"They are always friendly, patient, and quick to respond whenever I have questions about my policy. Everything is explained clearly, so I feel confident I’m getting the right coverage for my needs."
We responded:
"Thank you Yang! We are glad our agents could introduce you to auto coverage options as you adjust to your move to Washington. To many more years of business! "
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Marv Stover

August 15, 2025

5  out of  5
rating by Marv Stover
"Andrea is pleasant, helpful and efficient. She took care of my needs with one visit."
We responded:
"Thank you for your review! Andrea loved working with you and issuing your auto insurance with us! We appreciate your support, Marvin. "
Profile photo of Craig Schauer (Craig)

Craig Schauer (Craig)

August 14, 2025

5  out of  5
rating by Craig Schauer (Craig)
"Everyone I have ever worked with has been very friendly, knowledgeable, and very helpful. Nicole has to be one of the friendliest people I've ever been on the phone with. One thing that probably goes overlooked is they don't have a robotic service where you're being sent through various menus. Nicole picked up immediately and was quick to answering my questions. Customer service and satisfaction is truly a lost art these days, but not at Theresa Nguyen's office. I'm a lifelong customer as long as they keep this up! Meet Vidhi today, she's awesome."
We responded:
"Thank you, thank you, thank you, Craig! Customers like you inspire us to continue to strive for excellence in servicing, your needs!"
Profile photo of Marie Cumigad

Marie Cumigad

August 13, 2025

5  out of  5
rating by Marie Cumigad
"Vidhi was excellent in explaining things to my husband Kevin Su! She was efficient and nice!"
We responded:
"Thank you! We are glad that our team members are able to support your family when meeting your auto insurance needs and more! We appreciate you."
Profile photo of Jorge Aguilar

Jorge Aguilar

August 8, 2025

5  out of  5
rating by Jorge Aguilar
"I never had a problem with Theresa and her team. I've been a customer for the past around 10 years. I can't say the same for all the agents in the claims department at statefarm, but at least Theresa and her team have doen their best to help us out."
We responded:
"It was a pleasure working with you regarding claims and policies Jorge! We strive to support all our clients needs with good customer service! We truly appreciate working with you and look forward to 10 more years."
Profile photo of Daniela Stone

Daniela Stone

August 4, 2025

5  out of  5
rating by Daniela Stone
"Andrea Pham she is the best !!! I recommend her 100% thank you Andrea for your help !!!"
We responded:
"Thank you Daniela! Andrea enjoyed working with you to be full insured. This made our day 😊"