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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anna Bocharov

August 22, 2025

5  out of  5
rating by Anna Bocharov
"Outstanding team. Very fast and very reliable."
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Carol Granley

August 20, 2025

5  out of  5
rating by Carol Granley
"Very polite and helpfuj"
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John

August 19, 2025

5  out of  5
rating by John
"Caitlyn Widyantara was very professional and helpful in getting my home insurance/Cars set up. She provided great suggestions. Highly recommend. Thank you for your help. Tom"
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Lys Poggemann

August 19, 2025

5  out of  5
rating by Lys Poggemann
"Always super responsive in a timely manor"
We responded:
"Thank you Alyssa! We enjoyed working with you on your recent auto replacement. We look forward to promoting great customer service 🤗"
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Yang Zhang

August 15, 2025

5  out of  5
rating by Yang Zhang
"They are always friendly, patient, and quick to respond whenever I have questions about my policy. Everything is explained clearly, so I feel confident I’m getting the right coverage for my needs."
We responded:
"Thank you Yang! We are glad our agents could introduce you to auto coverage options as you adjust to your move to Washington. To many more years of business! "
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Marv Stover

August 15, 2025

5  out of  5
rating by Marv Stover
"Andrea is pleasant, helpful and efficient. She took care of my needs with one visit."
We responded:
"Thank you for your review! Andrea loved working with you and issuing your auto insurance with us! We appreciate your support, Marvin. "
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Craig Schauer (Craig)

August 14, 2025

5  out of  5
rating by Craig Schauer (Craig)
"Everyone I have ever worked with has been very friendly, knowledgeable, and very helpful. Nicole has to be one of the friendliest people I've ever been on the phone with. One thing that probably goes overlooked is they don't have a robotic service where you're being sent through various menus. Nicole picked up immediately and was quick to answering my questions. Customer service and satisfaction is truly a lost art these days, but not at Theresa Nguyen's office. I'm a lifelong customer as long as they keep this up! Meet Vidhi today, she's awesome."
We responded:
"Thank you, thank you, thank you, Craig! Customers like you inspire us to continue to strive for excellence in servicing, your needs!"
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Marie Cumigad

August 13, 2025

5  out of  5
rating by Marie Cumigad
"Vidhi was excellent in explaining things to my husband Kevin Su! She was efficient and nice!"
We responded:
"Thank you! We are glad that our team members are able to support your family when meeting your auto insurance needs and more! We appreciate you."
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Jorge Aguilar

August 8, 2025

5  out of  5
rating by Jorge Aguilar
"I never had a problem with Theresa and her team. I've been a customer for the past around 10 years. I can't say the same for all the agents in the claims department at statefarm, but at least Theresa and her team have doen their best to help us out."
We responded:
"It was a pleasure working with you regarding claims and policies Jorge! We strive to support all our clients needs with good customer service! We truly appreciate working with you and look forward to 10 more years."
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Daniela Stone

August 4, 2025

5  out of  5
rating by Daniela Stone
"Andrea Pham she is the best !!! I recommend her 100% thank you Andrea for your help !!!"
We responded:
"Thank you Daniela! Andrea enjoyed working with you to be full insured. This made our day 😊"
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allen mikita

July 25, 2025

5  out of  5
rating by allen mikita
"Great service with excellent follow-up. We're very happy our previous agent recommended Theresa when he retired."
We responded:
"We are so pleased to be able to work with you, Allen! "
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Wang He

July 25, 2025

5  out of  5
rating by Wang He
"Glad to work with Theresa and her team on my new insurance policies! Highly recommended especially for their excellent knowledge, efficiency, responsiveness and proactively addressing customer needs. Appreciate all the great work!"
We responded:
"Thank you! We are glad you had such a positive experience with us as we do when working with you! "
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Jason Kelly

July 23, 2025

5  out of  5
rating by Jason Kelly
"I’ve been a loyal client of Theresa Nguyen and her team in Bellevue for many years, and I couldn’t be more satisfied. From day one, Theresa has made me feel truly valued, not just as a policyholder, but as a person. Her staff are consistently professional, responsive, and exceptionally courteous. I’ve never had an issue, claim, or miscommunication. Theresa goes the extra mile to ensure everything is tailored to my needs. She follows up regularly, checks in on renewals, and makes sure I understand all my options."
We responded:
"Thank you for your review and feedback Jason! We enjoy maintaining our client relations while also ensuring you are getting the best deals! "
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Sahara Silvy

July 15, 2025

5  out of  5
rating by Sahara Silvy
"I highly recommend Theresa and her team if you’re looking for insurance. They were easy to get in touch with, very informative, found great policies and unbeatable prices. I’m highly satisfied and strongly recommend them!"
We responded:
"Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us! We strive to provide the best support. Thanks again!"
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Phillip Pham

July 4, 2025

5  out of  5
rating by Phillip Pham
"Got set up with Theresa for car insurance. I got a new car recently and she was able to give me the best discounts that I would qualify for. Highly recommend to work with her or anyone on the team!"
We responded:
"It’s been a pleasure to help you and your family with all your insurance and financial needs Phillip! "
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Melinda Burns

July 1, 2025

5  out of  5
rating by Melinda Burns
"We have been with Theresa since we moved to Washington almost 20 years ago. We highly recommend her services. Theresa made it easy for us bundle our auto, home, and rentals. We rely on her services to protect our assets. We can honestly say that she brings us peace of mind."
We responded:
"Thank you Melinda for your support and thoughtful review! We are so happy to have worked with your family for so long. Looking forward to working with you for many more years!"
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Elle Le (Kieu)

June 25, 2025

5  out of  5
rating by Elle Le (Kieu)
"Andrea and the team have been great assisting us with our insurance policy. Clear and quick communication."
We responded:
"We are pleased that you enjoyed working with Andrea and she was able to assist you with your insurance needs. If you need anything else, we are here to help!"
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cks reviews4good

June 17, 2025

3  out of  5
rating by cks reviews4good
"We were contacted by this insurance agent offering to bundle renters and car insurance when we were considering buying a new car. It sounded like a good deal, so we reached back out once we purchased the vehicle—only to be told they don’t offer car insurance to new drivers without an existing insurance history. Then why offer the bundle at all? To make matters worse, their communication was painfully slow. We had to follow up multiple times just to get basic answers, and each time felt like we were being brushed off. The whole experience was frustrating, unprofessional, and a complete waste of time. If you’re a new driver or buying your first car, look elsewhere—they won’t be there when it counts."
We responded:
"We are sorry to hear about your coverage request. We’ve tried to reach out to review your specific situation but wasn’t able to get a hold of you. Please help contact us at your earliest opportunity. Thank you for the opportunity!"
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Mercedes R Wedaa

May 23, 2025

5  out of  5
rating by Mercedes R Wedaa
"Michael was very helpful and knowledgeable. It was a long process but he made it go smoothly. Thank you Michael!"
We responded:
"Thank you Mercedes! We are glad that you had a positive experience with us."
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Stacey Lund

May 22, 2025

5  out of  5
rating by Stacey Lund
"We have been with Theresa Nguyen’s State Farm for years now and have been nothing but happy. Everytime you call, you feel like they really care for you!!!"
We responded:
"It has been such a pleasure and joy to help you and your family with all your insurance and financial service needs, Stacey… best wishes to L in her next chapter!! "
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Anton Ma

March 27, 2025

5  out of  5
rating by Anton Ma
"Su Liu was very professional and helpful in getting my home insurance set up. She provided great suggestions and made the process smooth and efficient. Highly recommend Theresa and her team!"
We responded:
"We are pleased that you enjoyed working with Su and she was able to assist you with your insurance needs. If you need anything else, we are here to help! "
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Lauren

March 14, 2025

5  out of  5
rating by Lauren
"I had the most wonderful experience when I called this office. I worked with Nicole - she answered the phone directly, and spent so much time going over all of my concerns and questions. Incredible customer service. I was considering switching insurance companies, and after speaking with Nicole, I was sold."
We responded:
"We strive to help customers fully understand the various aspects of the insurance coverages. Nicole so enjoyed working with you, Lauren! "
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Ozgur Cihan Ozcan

March 13, 2025

5  out of  5
rating by Ozgur Cihan Ozcan
"Very kind and helpful. I recommend everybody"
We responded:
"It was such a pleasure meeting you, Ozgur! We look forward to working with you for many years to come!"
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Phanlieu Nguyen

March 7, 2025

5  out of  5
rating by Phanlieu Nguyen
"She is very skillful, professional and friendly. We thank her so much for her help and time and patience!"
We responded:
"Thank you so very much for your kind feedback! It was our pleasure meeting you to help with all of your insurance needs!"
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H O

February 14, 2025

5  out of  5
rating by H O
"Hello Theresa, she and there team are always nice and very helpful. I will decently recommend those lady’s if people looking insurance. Also it was nice to meet you. Thank you so much all you guys help. Hiroto"
We responded:
"Thank you for your kind feedback, Hiroto. It was a pleasure assisting you and your family with your car, and life insurance needs! We look forward to working together for many more years ahead! "